A company online sold 4 cd changer and ipod docking station combination stereo systems, and it was cheaper than in the shops, and i had never had a bad experience from that kind of thing before. The website looked legit and everything seemed to be in order as I looked at the tems and conditions for return policys and whatnot. So I placed an order and was expecting my new soundsystem in 3-5 working days. A week and a half went by and nothing had arrived so I wrote an enquire email to the company and received one back the next day saying there had been an error on the deliveries from the suplier and they offered me an alternative item, which I kindly refused and asked when I could expect my original order to arrive. I was told at the end of the week. Another two weeks went by and no word back and nothing still hadn't arrived. I wrote another email and got no respond. I wrote another email this time just wishing to cancel my order and get my money back. No word back. Another two cancellations later still no respond. I wrote them another email saying I had contacted the citizens advice bureau, as the company had ignored me for over a month on my attempts to cancel my order or making a refund. No respond. We were discussing matters with the people from citizens advice bureau on what we could do. My husband was on the phone to them for 3 hours. Firstly they kept him on hold for 35 minutes. Then they nonchalantly told him, the order had been canceled. My husband responded "that's great, but we would like to have our money back too." The put him on hold again for an hour, and after was cut off the phone. Safe to say we were not happy! Absolutely disgusted!
Two days later he finally got hold of the guy I spoke to first through email when placing my order, he was the one who offered me an alternative item.
He said "your order has been canceled and the refund has been put through, and should be with you in 3 days. Please accept our apology and a 10 pound gift voucher for easyishop.co.uk, as a token of good will."
What a laugh!
You can imagine what I told him to do with that 10 quid voucher!
We informed him that we would not be making any more purchases from their company and would do everything we can to make sure no one else does either.
The money was finally in my account two days ago. At least that part is sorted out now. I'm still gutted about the whole thing, and hope no one else has to go through such hassle. The way we were treated was absolutely horrendous! I think I've learned a lesson about trusting...or on second thought, probably not. I always seem to trust people too easily. Well I'll try my best to be more cautious.
1 comment:
Do I know the feeling sis! Musta tuntuu että koko ajan saa taistella jonkin asian kanssa, että saisi sen mikä sinulle itsestäänselvästi kuuluisi. Vielä kun sita ollaan nuoriakin niin jengi tuntuu ajattelevan että meitä voidaan vetää kuin pässiä narussa:S Hienoa että sä taistelet siellä systeemiä vastaan, mä hoidan oman palani kakusta täällä!:D I really can imagine what you told him to do with that 10pound voucher....:D I would have done the same.
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